Dispute Policy

At FetchFrenzyCo, we are dedicated to providing exceptional service and high-quality products. If any concerns arise regarding your order, we encourage you to reach out so we can work together to find the best resolution.

When to File a Dispute:

• Order Not Received: If your order hasn’t arrived within the expected delivery window, please review the tracking information. If there are delays or missing packages, contact us so we can assist you promptly.

• Damaged or Incorrect Item: If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery with supporting photos and your order details.

• Refund/Return Disputes: If you believe your refund was unfairly denied, you have the option to escalate the issue for further review.

How to Raise a Dispute:

1. Contact Us: Reach out to our support team through email or the Contact Form, providing relevant order details and evidence (e.g., photos of damage, tracking issues).

2. Assessment: Our team will carefully review your case and respond within 3-5 business days with a proposed resolution.

3. Further Investigation: If needed, we may work with our suppliers and logistics team to gather more information and provide the best possible outcome.

Resolution Process:

• Approved disputes may result in a replacement, refund, or store credit, depending on the situation.

• If the dispute cannot be resolved through mutual agreement, we will guide you on the next steps for further resolution.

We are committed to transparency and fairness. We appreciate the opportunity to resolve any concerns efficiently. At FetchFrenzyCo, we are here to support you every step of the way!