Refund Policy

At FetchFrenzyCo, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to ensure your experience with us is seamless and positive.

Eligibility for Returns:

• Returns are accepted within 30 days from the date of delivery.

• Items must be unused, in original packaging, and in the same condition as received.

• Personalized or hygiene-related products are not eligible for returns, for your safety and hygiene.

How to Initiate a Return:

1. Contact Us: Reach out to our customer support team through our Contact Form, providing your order details and reason for return.

2. Return Authorization: Once your request is reviewed, we will send you a Return Authorization (RA) number along with detailed return instructions.

3. Return Shipping: You are responsible for return shipping costs unless the item is defective or incorrect. In that case, we’ll provide you with a prepaid return label.

4. Ship Back Promptly: Return the item within 7 business days of receiving your RA number.

Refund Process:

• Once the returned item is received and inspected, a refund will be processed to your original payment method within 5-10 business days.

• If your return is denied, we’ll notify you with the reason.

• Exchanges may be available based on product availability.

If you have any questions or need further assistance, please don’t hesitate to reach out to our support team. Your satisfaction is our priority!

Thank you for shopping with FetchFrenzyCo—where your pet’s happiness and your satisfaction always come first!

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Return Policy - FetchFrenzyCo

At FetchFrenzyCo, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to ensure your experience with us is seamless and positive.

Eligibility for Returns:

• Returns are accepted within 30 days from the date of delivery.

• Items must be unused, in original packaging, and in the same condition as received.

• Personalized or hygiene-related products are not eligible for returns, for your safety and hygiene.

How to Initiate a Return:

1. Contact Us: Reach out to our customer support team through our Contact Form, providing your order details and reason for return.

2. Return Authorization: Once your request is reviewed, we will send you a Return Authorization (RA) number along with detailed return instructions.

3. Return Shipping: You are responsible for return shipping costs unless the item is defective or incorrect. In that case, we’ll provide you with a prepaid return label.

4. Ship Back Promptly: Return the item within 7 business days of receiving your RA number.

Refund Process:

• Once the returned item is received and inspected, a refund will be processed to your original payment method within 5-10 business days.

• If your return is denied, we’ll notify you with the reason.

• Exchanges may be available based on product availability.

If you have any questions or need further assistance, please don’t hesitate to reach out to our support team. Your satisfaction is our priority!

Thank you for shopping with FetchFrenzyCo—where your pet’s happiness and your satisfaction always come first!